We started AirAdvisor because my family missed wedding anniversary when we were denied boarding by Lufthansa at FRA airport. LH staff besides being very rude and did not follow airport procedures, aka did not make a final call, did not allow us to board the plane & closed the gate.
Our family was stuck stranded at airport with NO assistance from airline. We faced visa expiry issues, series of questions from immigration . We had to book last minute stay, spent on taxi, food, incidentals. It was horrible experience where simple airport connection did not go as planned due to airline fault. Worst of all, we had wedding anniversary arrangements planned for the next day in Dubai and instead we were on the board the next day. All arrangements went to waste.
Back than I knew about passenger rights already, but airline staff did not know or pretended they did not know. They were far from helpful. This just proved that even when person knows their rights, airlines just ignores it and that happened indeed in Germany!
Later, I asked my friends lawyers in EU to help get compensation, but they struggled not being specialised in this niche of law. After that and facing other flight delays myself, I decided to start AirAdvisor to help passengers just like myself.
AirAdvisor mission is to
=> raise awareness of passenger rights that exist under EU Regulation EC 261 (read more here: https://airadvisor.com/en/eu-regulation-261-2004) and empower claiming compensation by passengers; and
=> become a platform where clients who wants to avoid a hustle dealing with airlines directly, to submit a claim in under 3 minutes and do this without any risks.
We have been through pre-Covid times and we thought it was difficult, when Covid hit, it was a disaster as airlines were on verge of survival. Our new team has improved the product to be one of the best, if not the best on the market, and we expanded our legal partner reach to cover most EU countries. We feel strong about helping passenger now.
We keep our fee the lowest economically possible on the market (30% without any hidden fees or admin or processing fees, taxes included), so anyone can afford it without paying over the nose. If we're to engage a lawyer, service fee goes up to 50% to cover cost of external legal partners.
Next time you face flight delay or cancellation, please read it https://airadvisor.com/en/flight-delay-compensation
we would be happy if you entrust us with your claim here: https://airadvisor.com
