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Hi all!
This is my first project to improve access to government funded services. I started with aged care as where I'm from (Australia) aged care, specifically nursing homes is one of the few government services that is not supply constrained.
After speaking to over 300 families who were looking for an aged care home for a loved one, I learned that many had to take leave from work to spend a week full time calling aged care homes, researching and completing tours. After this most were still uneasy about their decision. And some had to settle for a home an hours drive away meaning they'd seen even less of their family member.
Unlike ride-sharing or even subletting there's no realtime marketplace for aged care homes. Because of this families literally have to call every single home and speak to a sales manager to determine if the home might be suitable and have a vacant bed that can support their care needs. As the level of care and price vary so greatly at homes, it's like finding a needle in the haystack.
The part of the problem i'm focused on solving is the discovery problem - everything from assessed as needing a home to moving into a home. To start I created a database of service information, pricing, images, resident reviews, health data like fall rates, pressure injuries etc. and made it searchable.
You can search by parameters like:
- care required ie. dementia, palliative
- Homes features ie. can i bring my dog, is there a garden?
- Languages and culture
- Government start ratings
- Length of stay
Thousands of families each month now use this to find which homes meet their care requirements and then make an enquiry or book a tour via the platform.
This is a really big problem to solve for, that i'm super excited about :)
