Chatbase

AI Agents that deliver mind-blowing customer experiences.

2.9•18 reviews•

1.2K followers

AI Agents that deliver mind-blowing customer experiences.

2.9•18 reviews•

1.2K followers

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Customer support tools

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AI Chatbots

At Chatbase, we’re creating a platform to build AI agents that deliver the best experience for your customers. With Chatbase AI agents, customers can ask questions, book meetings, track orders, and update accounts — all in seconds. Best of all, you can bring your AI agents to where your customers are — Instagram, WhatsApp, Messenger, and more. We’re setting a new standard for customer experience.

Chatbase Reviews

Name: Chatbase
Rating: 2.94 (18 reviews)

The community submitted 18 reviews to tell us what they like about Chatbase, what Chatbase can do better, and more.

2.9

Based on 18 reviews

Review Chatbase?

Reviewers see Chatbase as easy to set up and useful for quickly building site chatbots from existing content, with some saying it works well, learns fast, and avoids heavy coding. But the broader sentiment is dragged down by repeated complaints about reliability, long training times, weak API and integration support, and bots that ignore uploaded data or invent answers. The sharpest criticism targets support and billing: several users report slow or no replies, cancellation problems, continued charges, and frustration with how account or deal issues were handled.

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Founder Reviews (4)

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Other Reviews (14)

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•1 review

While the concept is promising, the execution falls short. The price is high considering the limited features, which often don't function as intended. As noted by several users, the platform can remain in training mode for extended periods, ranging from minutes to hours. Although there's an option to integrate additional data from texts or documents, it's challenging to get the system to utilize this information effectively. My dissatisfaction is compounded by subpar customer support. Despite attempting to cancel my subscription, I continued to be billed. Furthermore, my request for a refund, based on months of unused service, was met with minimal response and ultimately declined. I would advise potential customers to consider other alternatives.

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74 views2yr ago

•5 reviews

We are paid users of Chatbase. We love the product and it has become a critical part of our own product strategy. We use it to create multiple chatbots for our data on cybersecurity vendors. As an experiment I uploaded the PDF of Security Yearbook 2022. It took only 15 minutes to have a chatbot on our website that people could use to query the contents of the book.

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66 views3yr ago

•2 reviews

very easy to setup, plenty of options for training it on your content and reasonably priced if you don't mind their logo on your bot. I would give it 5 stars if it had an API. They recently released 'actions' which is cool, but it would be nice to have SSO and the ability to associate user chats with their account on my site.

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53 views1yr ago

•1 review

Extremely disappointing experience with Chatbase. Where do I even begin? The platform has been nothing but trouble since day one. The most frustrating issue is the constant breaks and errors in production. You spend time setting everything up, and just when you need it most, the system crashes or returns nonsensical errors. This has happened multiple times, causing significant disruption to our operations. Their customer support is abysmal. Response times are painfully slow - we often had to wait days for replies to urgent issues. Even worse, when they finally respond, their support team seems completely unable to understand the basic problems we're experiencing. It feels like talking to monkeys. The cost-to-value ratio is terrible considering how often things break down. We've wasted countless hours trying to get things working properly, only to face more issues. Save yourself the headache and look elsewhere. There are much better alternatives available in the market. Would not recommend Chatbase to anyone looking for a reliable chatbot solution.

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30 views11mo ago

•1 review

Chatbase. I purchased the top tier Appsumo deal of 40 chatbots. However, my Chatbase account only showed a free account when i looked at using it again some months later after the deal.. I contacted Chatbase in January 2025 and politely pointed this out, however, to my surprise their polite email response was to not honour the original deal, but to offer the money paid out by myself as credit on a monthly plan instead. Appsumo tried there best to resolve this for me, however Chatbases business ethic was clearly only motivated by money. It cost me a lot of time trying to resolve this. To the point that i considered putting a review on TrustPilot and everywhere else, with copies of my emails to enlighten others, however i chose to just right it off as a bad experience. I have bought over 300+ deals on Appsumo, and they have always been very helpful, as have other businesses that i have invested in on their platform. To give an example. I am disabled with a damaged memory and have forgotten to activate many deals, and out of ALL of them Chatbase was the ONLY one to not do so. It said a lot to me about their business ethics and attitude towards its customers unfortunately. I got an email saying that Chatbase were on ProductHunt, so i thought as others had written one star reviews, I would mention my honest experience. I have no idea if their product is any good. This is not a review about that, as i have not used it. To do so would be unethical and dishonest on my part. This is a one star review to highlight, that in my opinion they need to be more understanding and customer focused in the future. I truly hope that they read this review, and that they treat future customers better going forward. Thankfully i purchased other chatbot softwares such as Answerly ,as part of redundancy measures. It appears that i was wise to do so. The best businesses learn from their mistakes, and all aspects of their business. Continuing to positively grow and develop over time. I hope that Chatbase does this, and become the outstanding Chatbot business that they proport to be. I may have been extremely disappointed in them, however if they get excellent reviews going forward, and provide an excellent service to others, then my review would then be out of date and based on who they were. In that hypothetical context i would wish them every success.

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28 views1yr ago

•1 review

As for the beginning, the application is very good. It works quickly and learns fast. It doesn't make significant mistakes. I'm looking forward to the next update. EDIT: Sorry, I need to change my opinion. Instead of using uploaded data, AI invents its own facts and does not stick to the information provided in documents and on websites. I know it's a general weight of CHatGPT, but I was hoping that such a model would use its own learning

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24 views3yr ago

•1 review

I had a test run with it came out and it was not very successful. Just tested again this week and oh my good.... it is by far the best chatbot powered by chatgpt out there. Netx on the roadmap should be integration with social media + a flow builder. The last one will be not easy but if we can guide the AI a lil more on what he's suppose to do then i'll cut down to 1/3 my salaries expenses lol

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23 views2yr ago

•4 reviews

I first purchased a Chatbase Lifetime Deal on Appsumo a couple of years ago, but it's now been useful in several situations and I'm looking at upgrading to the monthly version to the get most out of this product. Alternatives I've tried are often overcomplicated and require large amounts of coding. Chatbase is lightweight, versatile, and has a very proactive team.

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23 views1yr ago

•1 review

We've had it on our site for the last month, and so far, so good. We understand what we need to do to improve it, but we just rely on third parties to complete the API connection, and then I think we have a great starting point. So far, we haven't corrected the chatbot many times, and we seem to get good feedback from the user.

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24 views1yr ago

•1 review

Looked promising but perhaps the recent generous AppSumo offer has broken them. 23hrs after pointing the service at our website it is still stuck on training (which is suggested to take just minutes) and no human response to support requests for 2 days. Wary.

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20 views3yr ago