the worst doesn't even begin to cover it - they should be ashamed to leave customers hanging with a defective product. It's been months that I've been trying to get the customer service team to fix an email tracking issue.
I've been told to jump through numerous hoops just so they can test different outcomes but after months of back and forth I'm sitting here with a defective product but paying full price.
There have been no efforts to communicate clearly about when, if at all this will be resolved, there have been no efforts of compensation for having a product that does do it's primary task as a CRM, connect with, track and log conversations with clients.
I used to love telling everyone about this but now I'm just dismayed at the ineptitude of this team. If they lost a bunch of staff to cutbacks this is not a good sign for the future of this company.
We've tried many CRM products, since we're using Google Workspace this is the best integration we've found. There are sometimes glitches in reporting and sometime slow response but usually everything works just fine.
