I load a file -- it looks like it is processing but it just stops & nothing is happening. The FAQs don't help in trying to determine the problem. The tutorials start after assuming that you've gotten your files loaded & the transcript has been returned. I can't even get it to produce the manuscript. I'd like to be a current user but it doesn't work for me.
Hate to hear you ran into an issue, Dani. We're constantly working on improving stability, so if you get the chance, check back in and give Eddy another go. If you do run into any issues in the future, don't hesitate to send me an email - bailey.drake@headliner.app