Ferndesk is a complete help center with an agent that checks every article against your product, catches what changed, and drafts the fixes for you.
Hypership requests
This launch’s requests, discussion, and shipping points are preserved as a read-only archive.
Ended
Prefill user info in init widget
FERA-020Shipped+50
Sync widget language with the user language of the app.
FERA-019Shipped+50
API / MCP endpoints and webhook for changelog
FERA-018Shipped+100
User roles / review for publishing
FERA-010Shipped+50
Hooks in sdk when routing to human support
FERA-012Shipped+50
Changelog widget
FERA-014Shipped+100
Show the source change behind each suggested article update
FERA-015Shipped+50
Add something ridiculous and joyful
FERA-008Shipped+50
Allow locking the AI widget to a set of sections
FERA-003Shipped+100
"Simplify/prioritize article collections" audit/manual trigger
FERA-006Shipped+50
Shipping points +900
Zendesk
Docusaurus
Mintlify
Fumadocs
Congratulations @wilsonsquared on the Launch.
Ferndesk is a formidable help center.
Wishing you all the best with the launch.
@wilsonsquared Congrats on the launch!! Ferndesk is SO useful for Workflow!
How should a team handle a feature that has merged into the codebase but is still behind a feature flag?
@ashish_khandelwal11 you can keep the docs unlisted until they are ready to go live! Fern will still write the docs based on the code.
I've been using Ferndesk at Senja since the beta and it's helped save our customer support person 100s of hours.
I fundamentally believe that most customers want to self-serve, and up-to-date docs makes that happen.
The chatbot feature also allows customers to get their questions answered using natural language.
As a result we can spend more time educating and delighting customers, and less time dealing with repeat issues.
The docs are are also beautiful.
Finally, on a personal note, as your ex-cofounder I am so happy to see you continue your journey, ship useful (and sexy looking) products, and grow as a business owner.
search inside docs would help a lot. right now i have to scroll through everything..
@sumonmatrix we got that.
Really like the idea of keeping the help center updated automatically
Love Ferndesk! Love love love. Such a quality product and fast support.
@roughike THANK YOU!!!