This to me is a great product with great potential. Let me start from onboarding: light-speed fast. UI design? Great, clean, intuitive. App scope? Much needed. Pricing outside of current promotion? Fair in my opinion, and scalable: the occasional user has 10 Flo's credits for free and that's more than enough for...the occasional user; minimal Floik branding shouldn't hurt either. The top two tiers are worth the offered benefits and offer good scalability.
I have had the chance to experience customer support as well and I can tell you that I got answered immediately by a real person who offeren answers to my questions in real English and with competence: they even fixed a small bug I reported in minutes. Now, that's not particularly surprising as it is launch day, but a quick small research over founder and maker @vartika_bansal1 plus the fact that a good morning starts in the morning make me confident that this was not an exceptional occurrence. And after all, I can only base my review on my experience and because of that I give support a 5 stars.
Floik offer you several templates to create your demos and guides: Interactive Demo, a Step by Step Guide, a Screen Only Video, a Screen + Camera Video and a Camera Only Video. Each of them comes with an explanatory videos and instructions and almost each process itself is really intuitive and well executed. Processing quality is really good, AI voice overs work well, and at job done you have 3 options to share/publish your creation: share its link hosted on Floik, embed a few linhes of HTML5 code on your blogs or pages, download your video and do whatever you want with it (this option will only be available to paid tiers customers once current promotion has ended - I have asked support about it).
You might have notives that I used the word ALMOST above. Unfortunately I have encountered several flows with the Interactive Demo Template. Be them due to me not grasping the needed steps or to true poor design, I'd suggest the team to take action one way (improve guide about it) or the other (fix the flow). Here is what I have experienced with that particular template:
- when I record my screen, I can only stop recording and when I do what was recorded starts getting processed immediately. This is great, except that once the video gets processed I have no option to edit and cut off multiple parts of the video; I was only offered with a trim option which only allowed me to cut the video by selecting one portion of it. This is a problem, because for a guide I might have to record a few unnecessary parts like logging out and logging back in with a different account on my site, and I don't want to show those unnecessary seconds and steps on my guide. The way I see it, you could either add a PAUSE button to the recording frame, beside the START/STOP button, or offering improved video editing capabilities once the video gets processed.
- adding actions during editing also didn't work smoothly. The video timeline is hard to position where I want to add an action; I added actions here and there, but I wasn't able to position them where and when I wanted.
- Some action bubble were impossible to use because they only seem to have their arrow left-positioned: this makes it so that if I want to add one pointing to a far right on the screen element of my website, I cannot. It would be nice to have flipping options at least, if not an entirely top, bottom, right, left customizable bubble.
- When adding actions, their selectable labels are added to the bottom-right of the screen: right now over there stands the SUPPORT image and I didn't find a way to move it elsewhere, so it was impossible to delete some actions because the delete icons were beyond the support chat image.
One bonus suggestion, to conclude and if I may: it would be really useful if you could add a browser resizing option before starting recording. One thing often overlooked when recording screen is your monitor size. I use a Chrome extension that allows me to resize my browser to my preferred size for screen recording (let's say full HH 1920x1080) because I often work on Ultra Wide and the resulting video is awful. If you offered that option in-app (maybe add to your extension?) that would be a life saver. Well, I'm exaggerating, but you know what I mean.
The issues with that template should probably affect my overall stars rating, but as a maker myself I cannot forget that this is a first launch and that PH is exactly a sort of test bench for new product, plus there is no 4 stars and half rating available; therefore I'm gonna give it a 5 star, being also super confident that the team is dedicated to do all that's necessary to imrpove a product which is already overall excellent. Just make a little background check over the maker and I'm sure you'll share my same confidence about it.
Congratulations on a rock-solid launch of an app that I'm certainly going to use extensively, and if something above isn't clear or it is incorrect feel free to contact me or correct me.
Thank you for checking out and detailing such an extensive review @fabiosalvadori. We're glad that you liked the product, can't wait to see better results with Floik for you. :D
Been an early adopter of Floik since launch. One of the easiest apps to use and really impressed with the different use cases. Wish the Team all the very best!
Taking tons of product screenshots and inserting them carefully into product docs is a nightmare. And updating the docs for a new feature or improvement is even harder. I went from creating docs and demos over multiple days to a few MINUTES with Floik! Recommend all product managers and customer success folks to check it out.
You just made our day, Soumya! This feedback is all we've been working for. We'll keep at it till we make Floik a must-have in every GTM team's tech stack.
Congrats on the launch @vartika_bansal1 ,
I have been an early user of Floik & can vouch to the teams design principles while building out the product,
Kudos to the team ,looking forward to see how the product evolves
We're so thankful for all your feedback and support, Sankeerth! Users like you are an absolute blessing and we'll keep working hard to make Floik better and better.
I like it very much.
I also work in CRM system and recently we made the knowledge base and also I need to make a tour on the interface. I think I can use your tool.
Congrats on the Floik launch @vartika_bansal1 and @vidyasankar! Super relevant use case and definitely something that is left wanting with other demo creator products. Are there any ways this could be used for prototyping/demo creation using Figma etc. or any plans to incorporate that in the near future?
Thanks for your kind words, @puneetlamba17! We're glad you find our platform's use case relevant and unique among other demo creator products.
Regarding your question, Floik supports showcasing Figma designs. By opening Figma in a Chrome tab, you can capture your design using Floik. The platform offers various engagement types, like guides, interactive demos, and explainer videos, to present your design in different ways.
In interactive demos, you can use our rich text editor to provide context for each click, helping your clients understand the design as they navigate through it. While we do not have direct Figma integration at the moment, we are actively exploring ways to enhance our platform's capabilities.
Check out our website's gallery page in our website (https://www.floik.com/) for examples from various tools (Figma examples will be added soon). Thank you for being part of our journey, and we look forward to providing you with even more exciting features!
We are using Floik for our knowledge base articles, creating user guides, and the engagement metrics for these artefacts are significantly better than from any other tools that we have tried! Can't wait to see what else these folks bring up!
I must say for someone, who just don’t like to record his own voice, AI voiceover is pretty cool. Bang on with solving the right problem. Loved this. Also, wanted to bring into notice that the signup might not be working fine because I had to login thrice. Please check
Thank you for your positive feedback & 5 Stars! We're thrilled that you found the AI voiceover feature helpful, especially if recording your own voice is not your preference. We designed our platform to address real user needs, and we're glad it's solving the right problem for you.
I appreciate you bringing the signup issue to our attention. I apologize for the inconvenience you experienced while trying to sign up. Our team takes user feedback seriously, and we will investigate the problem immediately to ensure a smoother signup process for everyone.
I'd also like to let you know that we have an in-app chat support, and we would be happy to address any queries or issues in real-time too. If you have any questions, encounter any difficulties, or need assistance with anything, feel free to reach out to our support team via the in-app chat. We're here to help and ensure your experience with our platform remains top-notch.
Your feedback helps us improve, and we value your support. If you have any further suggestions or feedback, please don't hesitate to let us know. Thank you for being part of our journey, and we look forward to delivering more valuable features to you!