Launched this week
Harmony
AI agents that resolve IT/HR tickets inside Slack and Teams
284 followers
AI agents that resolve IT/HR tickets inside Slack and Teams
284 followers
Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
Harmony
@ranrib Congrats Ran and team! Love that you’ve taken this all the way from managing tickets to agents actually resolving requests and closing the loop. There’s so much further this model can go as more of IT operations becomes autonomous.
Curious, where do you draw the line today between what an agent can do autonomously and what still needs human approval?
@ranrib For a company setting this up for the first time, which workflow usually makes the biggest difference right away?
I’m obviously biased because I work at Harmony 😊 but as the person leading Operations here, I also get to experience the product as a user every single day.
Ops is made up of small, repetitive requests: onboarding, offboarding, access, permissions, apps, and a million other things that come up during the day. Having Harmony take care of so many of these directly in Slack saves me a lot of time (and a lot of back and forth 😅).
Very proud to be part of this team and to actually use what we’re building every day. Congrats team! 🚀
EverTutor AI
Lfg! What a great idea team love it
Congrats on the launch keep shipping have some ideas in mind would love to connect
Keep
Congrats!
Love it! looks super interesting, and a true problem space!
IT teams have always struggled, from experience back in the old days :)
Best of luck!
Mid-market teams already use Okta or Google Workspace self-service for password resets and app access. Chat triage in Slack was never the bottleneck in internal IT. The real problem is audit compliance, rogue SaaS seats nobody deprovisions, and messy approval hierarchies. An agent auto-resolving access across HR or Finance tools will not have the verified approval authority an auditor needs.
As VP of R&D at Harmony, what stands out to me isn't only the 60%+ auto-resolution number, it's the architecture underneath it: the model never executes actions directly, it only matches requests to pre-approved workflows, and every object it references has to resolve against your real IdP/MDM data or the request just fails. That's the right answer to "what happens when the agent is wrong or fed a malicious prompt," which is the question every security team actually asks and most AI tools dodge. Scoped credentials, eligibility rules, human approval on sensitive actions, and a full audit trail mean prompt injection can steer the model's interpretation but has nowhere to steer it to. That's what building agentic AI the way a security team would've designed it themselves looks like! 🚀