As an AI/ NLP startup, we rely on Intercom to handle our customer communications and support. Intercom has been an invaluable tool for engaging with our users, gaining customer insights, and providing the fast, personalized support experience that's essential for any technology company.
We love Intercom's conversational messaging and chat features. Their messaging system makes it easy to start personal, helpful conversations with each of our customers in a scalable way. We've found that taking a conversational approach, rather than just sending generic emails or alerts, has helped strengthen our customer relationships and build more trust and loyalty.
Intercom's customer data and insights are also extremely helpful for an NLP product. Their 360-degree customer view gives us valuable data about how people are using our platform so we can continue improving the product. We get details on users, accounts, companies and more so we have all the context we need.
Their support features like help center, knowledge base and chatbot options allow us to provide fast answers to common questions while reserving live support for our highest priority customers. This has enabled us to scale our support efficiently even with a small team.
Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates.
The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
