Reviewers largely see Juphy as a practical, reliable shared inbox for handling social messages, comments, reviews, and in some cases email from one place. The most repeated benefits are major time savings, less tab-switching, better team coordination through assignment and collaboration, and fewer missed customer messages. Users also often mention easy setup, stable performance, and frequent updates. Criticism is light but consistent: some want clearer UI and menu structure, mobile apps, translation, and fuller email support, with one reviewer specifically waiting for email integration to return.

+50

Summarized with AI

Pros

unified inbox (32)

social media integration (30)

time-saving (22)

continuous updates (14)

multi-channel support (10)

centralized communication (7)

email integration (5)

collaboration features (4)

data-driven insights (4)

easy setup (4)

Cons

missing iOS app (2)

UI/UX issues (2)

Pros

Cons

Reviews

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Most Informative

Founder Reviews (5)

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Other Reviews (48)

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•1 review

As a software tester, product owner, and agency owner, I see Juphy is a game-changer! The innovative features of this product are quite impressive and can take your customer service to a new level. One of the standout benefits for me, is how it saves time. The platform integrates seamlessly with all our social media and customer communication channels, making it a central hub for customer inquiries. With everything in one place, you no longer have to switch between platforms, which significantly reduce the time you spent managing customer interactions. Juphy.com also provides a clear, comprehensive overview of all customer interactions. This has made it significantly easier to track customer inquiries, ensuring nothing slips through the cracks. The platform's ability to assign conversations to specific team members also ensures that inquiries are handled by the most qualified person, further enhancing our customer service quality. Lastly, I have to commend the Juphy.com team. They are not only innovative in their product development – they are also responsive. I have followed the product for a long time, and enjoy how the team continues to develop the product.

What's great

responsive support team (3)continuous updates (14)time-saving (22)social media integration (30)centralized communication (7)

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1 view3yr ago

•1 review

If you're receiving customer inquiries via social media and email, this is an amazing value-packed app to unify your process! At first we were able to reply to all the most relevant social media profiles in a single inbox and give or clients the ability to do so for their businesses--game changer! But then came along the launch of their Gmail integration and now it's truly a "unified inbox". Having everything in one place makes the day-to-day easier to respond to all customer inquiries from email and social media saves hours per day and brain fatigue from switching between platforms multiple times. Love it!

What's great

time-saving (22)social media integration (30)email integration (5)unified inbox (32)

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1 view4yr ago

Juphy

That's right! We're here to change the game! Thank you for the stars! 🤩

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4yr ago

•4 reviews

WE have been using Juphy and it has helped us 2x our company with one word ... ENGAGEMENT! We were really struggling following up with all of our social media comments and interactions and Juphy helped us connect and engage with every single prospect AND helped us convert 33% more leads in our first week using Juphy. Our customer service department is happier because it has allowed them to provide a better service and decrease the amounts of complaints and tickets, which in turn generated more referrals. Juphy is the #1 social media management system we have used to date.

What's great

social media integration (30)ticketing system (3)

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1 view4yr ago

Juphy

Reviews like this make us be proud of what we achieved so far! Thank you for sharing, Shoan! 🚀📈

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4yr ago

•2 reviews

I really enjoy using Juphy. If you have a ton of social media accounts to manage, then this is the perfect solution. I can easily see all of my messages across social platforms and accounts all from Juphy! I don't have to switch between multiple accounts to read and reply to messages and comments. I love it! The only downside is that I'm still waiting for an iOS app—I think they are just waiting on Apple to approve it. Definitely check Juphy out!

What's great

social media integration (30)unified inbox (32)

What needs improvement

missing iOS app (2)

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4yr ago

Juphy

Thank you for the stars, Josh. Yes, we're still waiting for Apple's approval. We're going to release it from Testflight again, next week. I'll announce it once it is ready so stay tuned!

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4yr ago

•1 review

Excellent for teams to collaborate on socials. More stable than other products out there in the market! ❤️ As more SaaS now adopts the unified inbox concept, Would be great if Juphy is able to add more feature options like support ticketing or live chat widget for a more holistic approach to become more than just unified inbox. But overall gets the job done very well for that purpose. EXCELLENT

What's great

collaboration features (4)unified inbox (32)ticketing system (3)live chat widget (2)

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4yr ago

Juphy

Hey Jamie. Thank you for your review. We're updating the product according to what our users need. Please check our community board to see what's coming! 🎖️

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4yr ago

Juphy

Hey Jamie! Thank you so much for such valuable feedback! We will definitely consider looking more into support ticketing & live chat widgets. Can you please contribute to these feature requests on our public product roadmap so that we see how the community reacts?

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4yr ago

•1 review

I have been using Juphy for years and have found it to be an incredible help in consolidating and replying to comments from multiple platforms in one place. I love the automations within Juphy to highlight specific topics and am super impressed by the continuous updates to this platform. Well done on version 3. I look forward to doing even more to keep my customers happy.

What's great

continuous updates (14)unified inbox (32)multi-channel support (10)

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3yr ago

•3 reviews

I work alone, and I used to spend a lot of time answering my users on different platforms (Facebook, Twitter, YouTube, Google Play, etc.). Juphy helped me by centralizing support for my users in one place. So far, it's been the only platform I've found that integrates with Google Play to respond to Android user feedback. It is very simple and easy to use.

What's great

user-friendly interface (3)easy setup (4)time-saving (22)social media integration (30)unified inbox (32)centralized communication (7)multi-channel support (10)

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4yr ago

Juphy

Great to hear this Lucio. Thank you very much! 🎖️

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4yr ago

•1 review

Juphy is an awesome tool. I was surprised how simple it is to manage and use Juphy across multiple workspaces, teams, and users. Definitely one of the best platforms out there with a comprehensive feature set and large amount of integrations. Once the iOS and Android apps are released, Juphy will be unstoppable. Keep up the amazing work Juphy!

What's great

social media integration (30)multi-channel support (10)

What needs improvement

missing iOS app (2)

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4yr ago

Juphy

Hey Josiah, Thank you for the stars! With the mobile apps. Juphy will be irreplaceable! 🙏🚀

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4yr ago

•1 review

Juphy 2.0 was already a game changer for our agency. We can now catch every comment and message on every profile and quickly react and respond like we are a team of 100 customer support agents. Juphy 3.0 will become an industry standard - NO DOUBT. Currently, we are using Juphy to manage FB, IG, Twitter, LinkedIn, GMB, and YouTube.

What's great

social media integration (30)unified inbox (32)multi-channel support (10)

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4yr ago

Juphy

Thank you very much! It's great to hear this!

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4yr ago

•1 review

I love the idea behind Juphy from the first moment. It's a clear upvote from me, as it's really an all-in-one-solution for my usecase. I'm not missing a single thing for an average business-user. @nicetr Really helps a lot to keep close to customers without having lots of tools.

What's great

unified inbox (32)centralized communication (7)

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3yr ago