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Kayako

Customer service software
•40 reviews•
16 followers

What do you think about Kayako?

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What do people think of Kayako?

The community submitted 40 reviews to tell us what they like about Kayako, what Kayako can do better, and more.

5/5All time (40 reviews)
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Rahul Wadhwa
•3 reviews
Beth Fiedler
•37 reviews

What I like: Customers don't have to leave the webpage they're currently on, and they can also continue browsing the website while the Live Chat widget is positioned visibly in the corner of the screen.

Paramanantham Harrison
•7 reviews
Sagar Chouhan
•1 review

I've seen this app being made from scratch, I knew back then that this will be a winner!

Great Work!

Alister Cameron
•1 review

Why pay thru the roof for Zendesk?!

Sales & Life Quotes
•1 review

Since, they only concentrates on one thing that is Customer Support Tools, they are able to come up something like this.

Congratulations Kayako!

Clinton Jethro
•1 review

A very good system with an awesome design

Sawaram Suthar
•14 reviews
Ben Holz
•1 review

I wanted to like Kayako, I really did. I recommended it to one of my large clients who performed a full integration. We were excited about the chat feature. The problem? Well it just doesn't work. We wanted to turn off the requirement for an email, doesn't work. We wanted to show our agents were online and happy to help - nope, kept saying we would be back later to answer their questions even though we were online. These are basic 101 features of chat and they weren't working, very frustrating. Also wanted to add, I had a chat conversation with one of their agents/employees (Gary C.) and it was ugly. He told me this "the fact that you don't appreciate the feature speaks volumes about your help desk knowledge". Seriously. Note, I was asking about allowing someone to initiate a chat without requiring their email address. Apparently he didn't understand that the vast majority of of visitors to websites just want a quick question answered and don't want to handout their email address.

Sajid Anam
•3 reviews

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