SurveySense is a customer feedback tool that makes it easy to gauge customer sentiment, quantify customer loyalty, and get to know how your customers really feel about your products, services, or interactions with your team.
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Do you use SurveySense by Marcom Robot?
Maker Comment
Maker
This particular product was initially contemplated as an internal tool to help our team at Marcom Robot better understand how our customers feel about our products, services and interactions with our support organization.
Then... as our support agents started using smiley face surveys in their email signatures, we started getting questions from the customers about the software we were using... long story short, we put a lot of effort into creating our own customer feedback/customer survey tool with one-question surveys (CSAT, NPS) and regular multi-questions surveys.
We've got BIG plans for this tool and the team here is committed to making this the best customer feedback tool ever!
I had a very satisfying experience using the Marcom Robot Customer Feedback Tool. One thing I particularly appreciated about this tool is the variety of survey types it offers. Whether you want to create a short, one-click survey or a more detailed questionnaire, the tool provides a user-friendly interface to create customized surveys that meet your business needs. The survey builder is intuitive and straightforward, making it easy to create surveys quickly without requiring any coding skills. I was impressed by the tool's ability to customize survey themes and branding to match my business's aesthetic.
The Marcom Robot Customer Feedback Tool is a great customer feedback tool that can be used to collect and analyze customer feedback. The software provides an easy-to-use interface and offers multiple types of surveys that can be customized. Additionally, the software provides survey analytics and reporting features that allow you to measure and track your CSAT and NPS in real-time. However, I found the reporting feature a bit limited in terms of customizability.
Marcom Robot Customer Feedback Tool has impressed me with its diverse range of survey types that cater to varying business needs. The tool offers a plethora of options, from one-click surveys to detailed questionnaires, providing an effortless way to gather feedback from customers. I find this versatility extremely valuable as it allows me to tailor the surveys to my specific requirements and gain insights that are most relevant to my business.
