I originally went on this site to look at purchasing a bulk item of one of their products. I ordered two samples and within two weeks UPS had told me that they delivered it. However I never received the item(s) on site. I do not know if UPS was dishonest or not - I can only confirm that I have not received the items even if they noted it was delivered. I contacted Swag's customer service and Julia H. got back to me immediately. She also confirmed that UPS had delivered the item(s). I reassured her that I did not receive them and that I even looked everyone on site that it could have possibly be dropped off at. UPS noted that they delivered at 6:43pm (our facility is closed at that time). She promised me that she could resend a set of the samples I ordered and she would get it sent to my personal address (hopefully assuring I get the items). I even asked her if I could send back the original request if it ended up showing up; she said it would not be a problem and then suggested I could just donate them (great suggestion by the way). This company cares and has great costumer service (Thank you Julia H.) This has been a great first time customer experience.
