Reviewers describe Quidget as a simple, fast support chatbot that is easy to set up and quick to train, with several users saying they had it working on a site within minutes. They say it gives useful answers to common customer questions, reduces repetitive support work, and feels polished and thoughtfully made, with responsive help from the team during setup. Feedback is overwhelmingly positive but limited in depth; the only clear criticism is a request for more AI model options.