I’ve been using respond.io for over a year and a half now, and it has made a significant impact on how we operate, especially as an online training academy.
The platform helped us organize our workflow and ensure that no customers are missed — whether they are potential leads or existing customers seeking support.
One of the standout features is the automation and workflows. They offer a wide range of options that helped us significantly streamline our operations, especially since we handle an average of around 700 customer conversations per day.
It’s also very easy to integrate multiple channels like WhatsApp and Instagram into one unified system, which made communication much more efficient.
The reporting and performance tracking are very accurate, which helped us better prepare our team, identify top-performing agents, and efficiently distribute shifts — especially since we operate 24/7.
Another great advantage is how responsive the team is to feedback. When we need specific features, they genuinely consider and work on implementing them.
On top of that, the platform is relatively easy to learn thanks to the available tutorials, and their support team is very helpful and responsive.
Overall, respond.io is a powerful solution for any business that relies heavily on customer communication and needs a well-structured and scalable system.
Respond.io Mobile App — Native iOS & Android Inbox for B2C Teams
The respond.io mobile app is a native iOS and Android inbox — not a web app in a shell, not a standalone product. It is a companion to the respond.io desktop platform for multi-agent B2C sales and support teams.
What you can do with the respond.io mobile app:
Manage conversations across WhatsApp, Instagram, Facebook Messenger, email, and more in a unified inbox
Handle and return voice calls directly in the app — calls and chat stay in the same conversation thread
Assign conversations to agents or AI Agents, manage workload, and keep queues clear
Access full contact history and connected CRM data before replying
Monitor team activity and conversation status as a manager, from anywhere
Use AI writing tools — grammar, spelling, translation, tone adjustment, and AI-generated answers from conversation context and your knowledge base — directly in the mobile inbox
Performance and reliability:
The app is built on React Native New Architecture (JSI, Fabric, TurboModules, Hermes). Key metrics since our architecture rebuild:
99.939% crash-free rate
64% faster chat interactivity on Android, 18% faster on iOS
54.2% reduction in screen-switching latency
Conversation load time: 3.73s → 1.07s (iOS), 4.34s → 2.32s (Android)
41% reduction in RAM usage, 47% fewer CPU spikes
53% improvement in warm startup time
Who it's for: Mid-market B2C sales and support teams running high inbound conversation volumes across multiple channels, with multiple agents — especially teams where agents work in the field, between client meetings, or across time zones.
Not the right fit for: teams handling all conversations during fixed desk hours at low volume — the desktop platform alone is sufficient in those cases.
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