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    3. Alternatives
    The best alternatives to Rivit are ioni, and Thena.
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    Best alternatives to Rivit
    • ioni is a ChatGPT-based AI platform that automatically generates responses to customer support inquiries, using knowledge bases as the main source. ioni helps to improve your customer experience and increase the efficiency of customer support teams.
    • Thena keeps track of shared Slack channels with customers. Organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.