Does not recommend this product
The platform needs a lot of tweaks to bring it to the level of competitors like OpsGenie and PagerDuty.
Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever growing remote workforce, knowing my team has been pinged is critical.
The on-call scheduling is tedious, at best.
The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/FireFox in order for it to update.
I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease.
The product has potential to be fantastic, however, at this stage, it isn't worth the time.
