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Supporthero

Supporthero

Educate your customers through self-help support
•30 reviews•
1 follower

What is Supporthero?

Show your knowledge base where your users need it the most, right within your app and reduce the number of incoming support tickets by 50%. Start today!

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4.33/5 based on 30 reviews
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Reviews

Kim Doyal
•8 reviews

I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.

David Ferguson
•16 reviews

There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.

Turgay Birand
•1 review

We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.

Emeric Ernoult
•4 reviews

We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)

Masuk Sarker Batista
•3 reviews
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