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Paul Davidson
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CSAT/NPS/CES can feel .. dumb and easily get poluted by issues outside of a support teams influence
Klaus let's you set goals for how conversations are conducted and get the whole team involved scoring those goals.
We found it improved CSAT as the whole team saw each other's strengths and weaknesses and how our company goals made for better interactions with customers
Pros: Companies are...
Klaus
Conversation review tool for support teams