Keys to set up a customer sucess strategy when launching a product

Hi everyone 👋 I noted the following points when it comes to create a customer support strategy. ➡️ Did I forget anything? Any ideas will be useful 🙏 1) Choose support channels (email, chat, tickets, phone, ...) 2) Define availability (ex: Mon to Fri, from 9am to 5pm EST) 3) Define max answer time to users/clients (ex: within 24 hours) 4) Write automated messages (ex: "We created a ticket for you. Our team will be back to you under 24 hours.") 5) Choose a way to display how to contact support in your app (ex: a new tab or a chat widget) 6) Set up a process to gather feedback and write documentation accordingly Thanks!