How are you using social media in your overall customer service strategy?

Question

For example at Crisp, we hosted Twitter spaces in the past and chat often with customers on Twitter.  We have a company account and also several members have personal Twitter accounts

Some of the team members are also quite active on Linkedin

Riesintiya Aska · Accepted Answer

It's a crucial space where we communicate the strengths of our products. Create a community base where we can have die-hard fans about our products who will engage and open a new network of community for us

Neha Khan · Answer

You can try social champ, Social Champ's engagement feature allows users to effectively interact with their audience on social media platforms. It offers social media monitoring for platforms like Facebook, Twitter, Instagram, LinkedIn, and Pinterest, gathering real-time data such as mentions, comments, and messages. The platform provides a unified inbox for managing interactions in one place and allows users to moderate comments based on keywords or user profiles. Automated responses can be set up to address common queries. Social listening enables users to track brand mentions and relevant keywords. Analytics and reporting features provide insights on audience growth, post-performance, and engagement rates, helping users evaluate their social media engagement strategies. Overall, Social Champ streamlines engagement efforts and enhances social media marketing.

How are you using social media in your overall customer service strategy?

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