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  2. How do you fight with Customer Churn?

How do you fight with Customer Churn?

Ostap Yaroshevych
13 replies
Working with a team to reduce customer churn for our product. So, looking for any tips/ways that could help us.

Replies

Julie John
Here is the complete guide how you can fight customer churn! https://www.subscriptionflow.com...
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Stefani Sparysheva
Which methods have you already tried? My advice is: Pay attention to negative feedback and trasform it into a plan of what should be improved. Talk to people (not just customers). Get back to churned customers with an improved offer.
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Ostap Yaroshevych
@stefaniya_sparysheva we use different methods such as email reminder, feature adoption campaigns, also, try to get more insights by taking user interviews
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Olya Zabalkanska
try to increase engagement with emails or push notifications to get users to come back to the platform more often
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Cem Bulut
Magnetiq
In my experience, it's good product onboarding, well fit emailing and push scenarios and a comprehensive library customers can go when they are stuck. Closer product gets to in-person engagement, higher the retention rates go.
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Ostap Yaroshevych
@cem_bulut nice move, onboarding is a great way to establish long-term relationships and make them come to your product again and again.
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Yara Matiash
NEWOLDSTAMP
Ongoing tracking of how happy your customers are and how actively they use your solution is a good option. If for some reason they dislike smth, you can learn about this before they go. Then offer some help/share advice that will improve your client's experience and make them happier and loyal as a result ;)
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Ostap Yaroshevych
@yaramatiash Agreed, but it always hard to get feedback from users, especially after they canceled subscription
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Rhea Reanoga
@ostap_yaroshevych get feedbacks from your customers - the worse is the better as you'll learn massively from it. Feel free to reach me in LinkedIn to help you further on this.
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Ostap Yaroshevych
@rhea_reanoga thanks for your tips, we do interviews to learn more from our users, I think we should do more.
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Rhea Reanoga
@ostap_yaroshevych Great to hear! Try also directing this post to wizly.app to get the experts' tips for this too.
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