How do you manage customer churn?
Kristina Đorđević
7 replies
What steps do you take to identify and reduce churn? How do you re-engage customers who might be on the verge of leaving?"
Replies
Paul Hill@paulhill8
Using a solid email marketing platform integrated with your CRM is key for managing churn. Segment customers likely to churn based on engagement metrics, then send targeted win-back campaigns with incentives to stay. Analyze results to iterate and improve. Would love to hear what's worked well for others too!
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Keeping customers engaged is key to reducing churn. Use an AI-powered tool like Retain.ai to analyze user behavior, predict churn risk, and automate personalized retention campaigns. It integrates with your CRM and helps you proactively reach out to at-risk customers before you lose them. Definitely helps improve retention in my experience!
@kristina_dordevic Great question! 👌 Reducing churn is as important as acquiring new customers. Have you tried implementing cancellation flows?
Focusing on feedback analysis can help identify pain points, and personalized cancellation flows can effectively re-engage customers at risk of leaving.
I keep track of customer feedback and usage patterns. Regular check-ins help identify issues before they escalate.
I find that proactive communication and addressing concerns early make a big difference in retention rates.
using the EDM