How do you manage customer churn?
Kristina Đorđević
6 replies
What steps do you take to identify and reduce churn? How do you re-engage customers who might be on the verge of leaving?"
Replies
Xinshu Ta@tankachat
using the EDM
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I find that proactive communication and addressing concerns early make a big difference in retention rates.
I keep track of customer feedback and usage patterns. Regular check-ins help identify issues before they escalate.
@kristina_dordevic Great question! 👌 Reducing churn is as important as acquiring new customers. Have you tried implementing cancellation flows?
Focusing on feedback analysis can help identify pain points, and personalized cancellation flows can effectively re-engage customers at risk of leaving.
Using a solid email marketing platform integrated with your CRM is key for managing churn. Segment customers likely to churn based on engagement metrics, then send targeted win-back campaigns with incentives to stay. Analyze results to iterate and improve. Would love to hear what's worked well for others too!