How do You Respond to Negative Reviews/Feedback?
Vlad Zivkovic
23 replies
Share your advice on how to respond to a customer that wrote bad review?
Replies
Dexter Awoyemi@dextersjab
Nack AI
It's signal. Use it to improve the offering.
The only hard part I can think of atm is sometimes being in denial. But we shouldn't deny someone's self-reported experience.
Share
Nack AI
@vladimir_zivkovic probably applies broadly too... takes a lot of self-awareness to overcome self-deception... at least that's what GPT tells me
Hunted Space
Negative feedback is still a feedback, that is how I approach it. I try to adress users concern and offer a solution if there is any ๐
@sandradjajic It's similar to anu publicity is good publicity, so any feedback is a valuable feedback in it's own way.
List of acronyms maker
If the person is not toxic and insulting, it sounds like a great opportunity to improve your product and potentially change their mind.
Try and turn their negativity into constructiveness by asking questions.
foodjuggler
Bro, you mad?
Taking it on the chin and learning from it, really. It's hard but useful.
Clustr
Step 1: Take a deep breath.
Step 2: Eat a cookie.
Step 3: Respond kindly and genuinely apologizing.
Step 4: Eat another cookie๐ช๐
Responding thoughtfully and constructively to address negative reviews and criticism is an important part of customer service
Straightforward - take it on the chin, stay cool and respectful. Learn from it, make necessary adjustments. No product is perfect from the get-go. It's the feedback loop that polishes it.
I usually take a step back, absorb it, then find a silver lining. Nobody likes hearing their baby's ugly, but every piece of feedback is a chance to improve. You gotta give 'em credit for being honest, even if it stings.
I accept and learn from it. Simple as like that. @vladimir_zivkovic
