How do You Respond to Negative Reviews/Feedback?
Vlad Zivkovic
23 replies
Share your advice on how to respond to a customer that wrote bad review?
Replies
Dexter Awoyemi@dextersjab
Nack AI
It's signal. Use it to improve the offering.
The only hard part I can think of atm is sometimes being in denial. But we shouldn't deny someone's self-reported experience.
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Nack AI
@vladimir_zivkovic probably applies broadly too... takes a lot of self-awareness to overcome self-deception... at least that's what GPT tells me
@dextersjab Yeah denial can be a problem for a lot of product guys...
Hunted Space
Negative feedback is still a feedback, that is how I approach it. I try to adress users concern and offer a solution if there is any ๐
@sandradjajic It's similar to anu publicity is good publicity, so any feedback is a valuable feedback in it's own way.
List of acronyms maker
If the person is not toxic and insulting, it sounds like a great opportunity to improve your product and potentially change their mind.
Try and turn their negativity into constructiveness by asking questions.
@gael_de_mondragon Getting something useful out of it. Thanks!
foodjuggler
Bro, you mad?
Taking it on the chin and learning from it, really. It's hard but useful.
@jackkdavies26 Some say one bad feedback can be as valuable as 10 good ones.
Clustr
Step 1: Take a deep breath.
Step 2: Eat a cookie.
Step 3: Respond kindly and genuinely apologizing.
Step 4: Eat another cookie๐ช๐
@realvladgolub ๐๐๐
Responding thoughtfully and constructively to address negative reviews and criticism is an important part of customer service
@celia_ainsworth Very very important.
Straightforward - take it on the chin, stay cool and respectful. Learn from it, make necessary adjustments. No product is perfect from the get-go. It's the feedback loop that polishes it.
I usually take a step back, absorb it, then find a silver lining. Nobody likes hearing their baby's ugly, but every piece of feedback is a chance to improve. You gotta give 'em credit for being honest, even if it stings.
@kevrogers22 Absolutely!
I accept and learn from it. Simple as like that. @vladimir_zivkovic
@perry88_s Yeah it's the best way.
HEARTCOUNT
@vladimir_zivkovic @perry88_s Good attitude!
