How do you set up in-app messaging and tooltips for better user engagement?

Question

I'm trying to guide users with in-app messages and tooltips. What tools have you used to set this up effectively?

Nick Zack · Accepted Answer

It’s a smart move to invest in in-app guidance it makes onboarding much smoother for users. I’d recommend trying tools like Appcues or WalkMe.

Kate Sleeman · Answer

I’ve used Userflow before, and it worked well for creating walkthroughs. It's pretty intuitive to set up and doesn't require coding.

Michael Vavilov · Answer

I used "Intercom" for in-app messages triggered by specific actions. It also proved effective for soft onboarding. While I recognize that it may not be the best onboarding solution available, it worked perfectly for my previous product and helped guide thousands of users.

Answer

Tooltips are lifesaver when users start clicking random buttons. I’ve used Tippy.js for simple setups—great for those “Oops, that’s not what I meant” moments!

QING LI · Answer

Hey Ashit, great question! Setting up in-app messaging and tooltips can be a game-changer for user engagement when done right. At pdftopdf.ai, we’ve dabbled with a few strategies and tools to make the experience smooth and helpful for users.

For starters, tools like Intercom, Appcues, and Userpilot are excellent for implementing contextual messaging and tooltips without heavy coding. They let you create tailored messages based on user actions, ensuring the guidance feels relevant rather than intrusive.

The real magic, though, lies in keeping the content concise and action-oriented. For example, instead of overwhelming users with detailed explanations, we focus on quick, clear messages that solve their immediate needs or show them how to take the next step.

Another tip: use analytics to monitor user behavior and trigger messages at the right time. For instance, if someone lingers on a feature or seems stuck, a friendly nudge can work wonders. And always test—what works for one user segment might not click with another.

Have you tried any tools yet? Would love to hear about your experience or brainstorm ideas with you!

Sandy Leventh · Answer

Have you looked into Pendo? It’s great for creating interactive guides and tooltips, plus it provides insights into how users interact with your app.

Janak Patel · Answer

Use tools like Intercom or Appcues to add context-aware in-app messages and tooltips.

Answer

What kind of tooltips are you aiming for? Static hints or dynamic walkthroughs? For dynamic ones, Chameleon is worth looking into.

Juniper Sage Beaumont · Answer

Totally, in-app onboarding and messaging are crucial for engagement. I use Appcues as well - their segmenting and targeting is awesome for tailoring the UX. Userpilot and Userguiding are some other good options to check out for interactive walkthroughs, tooltips, etc. Really helps users get up to speed quickly and start engaging more.

Eric Lens · Answer

This is such an important aspect of UX. You could also try Hotjar—while it’s mostly for tracking, it has some great feature for improving user flows.

Answer

I test and iterate constantly. A/B testing different placements and copy for tooltips helps us find what works best.

Ashit Vora · Answer

@kate_sleeman understood. Thanks for sharing.

David Murray · Answer

I use tools like Intercom to create personalized onboarding flows and tooltips. They help new users understand features step-by-step.

Ashit Vora · Answer

@michael_vavilov Understood. Thanks for sharing.

Robert Thomas · Answer

I've used Appcues for tooltips and in-app onboarding flows. It integrates nicely and lets you target specific user segments. Highly recommend for improving engagement and reducing that initial learning curve!

How do you set up in-app messaging and tooltips for better user engagement?

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