How do you support customers?

Question

Which platforms or technologies do you implement to support clients? (Intercom, zendesk, etc)?

Alina Ihnatiuk · Accepted Answer

assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Daniil Glezer · Answer

Intercom primarily for our customers

Alina Ihnatiuk · Answer

@samantha_becker1 Mostly more phone calls. But e-mail is also used + phone messengers (viber, telegram)

Galia Ben David · Answer

I’ll go first and shameless plug, gotolstoy.com lets you create interactive, personalized video experiences for support. I’d love to know what everyone’s favorites are, and why :)

Maxwell Davis · Answer

Our app is a Twitch Extension for streamers so we're intending to use discord as that's the tool as it's commonly used in the community.

Haven't decided whether we'll use a bot for tickets but we'll explore it.

Keren Brickman · Answer

@max15 Love joonbot's branding, they're great

ᗰᗩ᙭ ᒍ. · Answer

Joonbot and a 'Knowledge Center 🔖' https://mlnk.to

Samantha Becker · Answer

@antonovna That’s awesome, seems very thorough. Do you mostly rely on emails and phone calls?

Kit Fach · Answer

Right now we use Crisp for live chat and have been loving it. We pay much less than we did when we used intercom and so far it's been amazing. We do YouTube and Loom videos for commonly asked questions to send to our customers as well.

Galia Ben David · Answer

@kit_fach awesome, loom videos for FAQs can be really helpful. Tolstoy also provides this functionality, we just launched on PH today, would love to know if you think this could also be a solve for you!

Galia Ben David · Answer

@antonovna awesome ideas 💪

Nidhin · Answer

For whatsapp based support...

Whatsresponse - a rules based autoresponder for Whatsapp
www.whatsresponse.com
www.producthunt.com/posts/whatsresponse

Support systems can be designed using a conversation builder in the tool. Mild support requirements gets resolved automatically, by following the pre designed conversation flow, leaving more time for you to support customers who needs advanced support.

How do you support customers?

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