How manage customers questions and FAQ section ?

Managing customer questions and FAQ sections with a Knowledge base solution like Document360 2.0 is straightforward and efficient. Here's how you can do it: Create an FAQ Category: Create a dedicated category within your knowledge base specifically for FAQs. This will help you organize all your frequently asked questions in one place. Add FAQ Articles: Create articles for each frequently asked question within the FAQ category. Make sure to provide clear and concise answers to each question, addressing your customers' most common inquiries. Use Tags for Organization: Utilize tags to categorize further and organize your FAQ articles. Tags allow users to filter and find relevant FAQs more easily based on specific topics or keywords. Update Regularly: Keep your FAQ section up to date by regularly reviewing and updating it with new questions and answers. As your product or service evolves and customer inquiries change, ensure that your FAQ section reflects these updates. Monitor User Queries: Use Document360's Eddy search analytics feature to monitor user queries and identify common themes or questions that may need to be addressed in your FAQ section. This allows you to anticipate customer needs and provide relevant information proactively. Promote Accessibility: Make sure your FAQ section is easily accessible to customers. Embed links to the FAQ section on your website, in product documentation, or within your customer support portal to ensure users can easily find answers to their questions.