How often do you conduct user interviews?

Question

Inid Leksina · Accepted Answer

I try to do them as much as possible. Even if it's just over text. Helps us out so much.

Daniel James Harris · Answer

We conduct user interviews every 2 weeks to get feedback on new features and overall product experience. The constant user input helps guide our roadmap. For folks not proactively reaching out, we nudge a subset of active users each month to hop on a quick call. Super valuable for iterating fast!

Business Marketing with Nika · Answer

@rimash yes, you can have them when you are an active part of community :)

Business Marketing with Nika · Answer

They have the option to give us feedback. 
As we have a lot of users, they write from their own incentive.

Inid Leksina · Answer

@rimash No, I think most users are open to it. But they probably wouldn't be if you asked for it too often.

Interview maybe once or twice = 1 month free usage.

Surveys / questions via Slack or Discord from then on.

Uladzislau Rymasheuski · Answer

@busmark_w_nika cool! thats great to have such a loyal audience!

Uladzislau Rymasheuski · Answer

@inid_leksina is it usually hard to recruit users to 1-1 interview eg via zoom?

Charlotte Elise Sinclair · Answer

We don't usually conduct formal user interviews, but we do get a good amount of organic user feedback since we have such a large user base. People often write in with suggestions or issues on their own. It's not as structured as user interviews but still provides valuable insights!

RuchiKouame · Answer

I try to conduct user interviews pretty regularly, usually once every couple of months. It really depends on the project though. If we're in a heavy development phase or launching something new, I might do them more frequently, like once a week, to get fresh insights and feedback. It's all about staying connected with what users need and want.

Uladzislau Rymasheuski · Answer

@charlotteelisesinclair 100% thats valuable! yeah usual user interviews can consume a lot of time and resources

NatashaWilliams · Answer

I try to conduct user interviews pretty regularly, usually once a quarter. It really depends on the project though. If we're working on something new or making big changes, I might do them more often, like monthly. It's all about staying connected with what users want and need.

Uladzislau Rymasheuski · Answer

@danieljamesharris great approach!
and what about positioning and messaging? do u use interviews to polish/adapt messaging on landing pages?

How often do you conduct user interviews?

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