How to pro on taking customer feedback ?

As a startup or saas founder, customer feedback is very crucial. Because it's help you to build a best products. Every successful founders suggest that focusing highly on customer feedback. It's the only way to make your product best. First, select your target customer for your products or services. Then ask them not tell them. Ask them about the problem. Then come up with a solution. Give the solution to the target customers and get feedback. Depends on the feedback, try to improve your products or services. Apply Build-Measure-Learn concept from the book - Lean startup. If you want to know more about how to be best at taking customer feedback please I highly recommend to read the book called "The MOM Test".