How useful are AI chatbots in providing customer service during online shopping?
Bianca Tanase
22 replies
What have your experiences been like so far when interacting with these chatbots?
Replies
Andres Rosas Sanchez@andres_rosas_sanchez
Personally, I don’t use it much. I prefer to go to the FAQs and read what I need myself
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Surfsite AI
@andres_rosas_sanchez Totally understandable! FAQs let you find exactly what you need on your own terms, which can be more efficient for some people.
Surfsite AI
AI chatbots are very useful for customer service during online shopping. They can quickly answer questions, help with orders, and provide support 24/7, making the shopping experience smoother and more convenient. 🔥
Surfsite AI
@andreea_staicu I totally agree! AI chatbots really enhance the online shopping experience with their instant support and around-the-clock availability.
Surfsite AI
Chatbots save me time when I'm shopping online, especially for routine tasks like finding store hours or checking a return policy. However, if I have an issue with an order that needs more attention, the chatbot usually isn't much help, and I have to contact customer service directly
Surfsite AI
@ana_intescu Chatbots are great for quick tasks, but I understand needing a real person for more complicated order issues
Serand
AI chatbots are great! They offer instant answers and 24 hours making online shopping hassle-free.
They are great for basic queries but lack human touch. Complex issues still need a real person what I think.
I appreciate that chatbots can answer my questions immediately, and they’re usually good at things like recommending products based on what I'm looking for. But I still prefer talking to a real person for anything more complex or when I need a more personalized response.
Chatbots are really very useful in providing customer service during online shopping. Chatbot provides instant customer service 24/7, which is humanly not possible.
BodySherpa
They are quite useful at delaying me from interacting with a human!
Surfsite AI
@duffdevone I get what you're saying—chatbots can feel like a barrier at times. But they can also handle quick tasks like order status or product info, freeing up human agents for more complex issues.
BodySherpa
@bianca_tanase totally! From the company's perspective I love them. They are a boon for resource efficiency in an otherwise resource-heavy department.
I think AI chatbots are getting better, but there’s still room for improvment.
AI chatbots can be hit or miss for customer service in my experience. Sometimes they give relevant, helpful answers. But other times it's clear they don't understand the nuances of my issue and just give generic FAQ-style replies. I'd say they're useful for handling simple, common inquiries but for anything complex I still prefer a human agent who can think critically about my unique situation. Curious what AI advancements could improve this in the future though!