What is the best way to get customer feedback and suggestions?

Question

Priyanka Saini · Accepted Answer

Hey Austin, I used https://www.feedspace.io for this. It’s a really simple platform for collecting feedback, suggestions and testimonials from customers or clients. It gives you the flexibility to collect feedback in audio, video, or text—whichever format your customer is most comfortable with.

Matt Cloud · Answer

Ask!

Gaby Korablyova · Answer

The best way to gather customer feedback is through surveys and in-app prompts that allow users to share their thoughts easily. Also, actively engaging with users via social media, support channels, and direct interviews helps collect valuable suggestions

Another good feature is to enter a special window just for this, where the user can find the answer to his question, leave a review, etc. 👍

YanXu · Answer

Include a way to contact me in my products!

Rahul Parmar · Answer

The best way to get customer feedback is through surveys, direct interactions, and monitoring reviews on social media or platforms. Simple and quick methods work best!

Andreea S. · Answer

One-on-one interviews or focus groups provide deeper insights. 👥 Having direct conversations with customers allows you to dig into their needs and experiences for richer, actionable feedback.

Hongyuan Cao · Answer

I now use Google From most often, and I think it really helps me.

Vivek · Answer

Hi! From my experience, the best way to get customer feedback is to connect with them personally. Once, I invited some of our users for a casual chai session, and their suggestions really helped us improve. Have you tried reaching out directly like that?

Declan Xavier Holbrook · Answer

I've been using Userleap (https://userleap.com) for capturing customer feedback and suggestions. It's super easy to set up micro-surveys at key points in the user journey to get targeted insights. The analytics and verbatim responses have been really valuable for informing our product roadmap and prioritizing improvements. Definitely recommend checking it out!

Answer

Directly contacting users or ambassadors for feedback collection is indeed an effective approach. This method allows for in-depth, detailed feedback and helps establish direct connections with customers. However, we could also consider integrating other methods, such as online surveys, in-app feedback buttons, and social media monitoring, to obtain a more comprehensive understanding of customer opinions. Multi-channel feedback collection can help us capture the voices of different types of users, leading to a more thorough understanding of customer needs and areas for improvement.

Bianca Tanase · Answer

The best way to get customer feedback is to create multiple touchpoints for input. Use surveys, feedback forms, and direct interviews to gather insights. Additionally, engaging on social media and monitoring reviews can provide valuable suggestions and highlight areas for improvement.

Valianto · Answer

Asking them lol

Vaibhav · Answer

Offer them promotional codes or lifetime access, especially to early users.

Martin Harris · Answer

Create short, focused surveys to gather specific feedback. Tools like SurveyMonkey or Google Forms can help you design and distribute these surveys easily.

Pierre-Yves Dubreucq · Answer

I'm using FeatureBase (https://www.featurebase.app/) It's really complete

What is the best way to get customer feedback and suggestions?

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