What is the best way to onboard new users?

@jakeharr, that sounds like the best (maybe only?) way to find out what onboarding needs to look like. Maybe a script/living document which could get more formalized and automated over time...?

@panagiota_gkotsi happy to share my thoughts on this topic 😃 The onboarding process begins before the user decides to sign up. It starts by successfully addressing a user's pain point and clearly demonstrating how our product can help. Once the user expresses interest and decides to try our product, we must ensure that the following steps are as straightforward as possible. This helps bridge the gap between what the user already knows and what they need to learn to maximize the benefits of our product. It's crucial to initiate the onboarding experience with a clear value proposition and utilize it to guide users toward the "aha moment." Achieving this moment serves as a benchmark for user activation and boosts adoption. TIPS - Clearly communicate the value of your product upfront. - Avoid overwhelming users with excessive information or steps. - Concentrate on the core features that deliver immediate value. - Minimize the use of jargon and employ plain language to describe the value. - Gradually introduce information and features as users explore your product, starting with the essentials and gradually incorporating more advanced features. - Remember that onboarding is an ongoing process, and it should evolve as your product or service does. Hope this helps 🙂