What’s the funniest thing a customer has said or asked about your product?
Romaissae Rahoui
3 replies
Customers can surprise us with their questions or comments. What’s the funniest or most unexpected thing someone has said about your product? Share your stories!
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Lindsay Davis@imlindsay
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Are you sure there’s no free option or trial available? (after saying no many times)
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I've heard that one so many times! I just tell them that while there's no free trial, we do have a 30-day money back guarantee. So they can essentially try it risk-free for a month. If it's not a good fit, just cancel for a full refund. Works like a charm to overcome that 'free trial' objection!
Yeah, I've definitely heard that before! 😂 Some people are just super persistent about getting a freebie or trial, no matter how many times you explain there isn't one available. I usually just keep politely but firmly reiterating our pricing model until they get the message. Funny how some folks think they can haggle their way into a free product!