When talking to a new customer, what helped you build rapport?

Question

The team at Zintlr has been working to develop a tool that eases your customer conversation process.

But we would like to know from you, how do you build rapport when you talk to a new client/customer?

Slim Geransar · Accepted Answer

Ask more questions and listen. Don’t just push your product down their throats.

Remember you’re there to provide solutions to their problems and not to pitch your product.

Also get to know them on a personal. Ask personal question at the start of the meeting to let their guard down.

Ilyes Ouhadj · Answer

Genuinely looking to help them!

Amy · Answer

@luzienguyen Absolutely vital especially when connecting a customer's pain points to how your solution can help them with these

Amy · Answer

Genuine interest, active listening and ability to connect the dots.

Luzie Nguyen · Answer

@scythe1 listen and observe carefully. Some topics you can point out to talk about together such as mutual acquaintances, life's concerns, social issues, personal interests, etc. Add and follow each other through at least one social platform to follow what they might usually share and post about is also one good way to bond and rapport

Luzie Nguyen · Answer

Don't be a typical salesperson, be truly and genuinely find common interest. Also, that’s why you won’t pitch anything just yet at this stage as it only puts them in a resistant zone.

Neha Prasad · Answer

@slimmy82 Do you think software designed to support you with understanding your prospects before meeting them would be helpful?

Neha Prasad · Answer

@luzienguyen How do you generally work on finding the common interest?

Luzie Nguyen · Answer

@amy_hurree I love the idea of connecting the dots

When talking to a new customer, what helped you build rapport?

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