@Jeny- we did offer to process a refund back to the original payment method, but the issue was, because this was a gift, you were not the original payee. Therefore, the refund would have gone back to the original purchaser, which you did not want. In the end, we found a solution and refunded you. As for the size, both our models are larger litter boxes and full dimensions can be found on the product pages.
I highly recommend the BoxScoop litter box series. With the different models and openings, you can get whatever you and your pets need. As a happy customer who owns and uses all 3 models, I can confidently say that these litter boxes are a great size, very easy to use and maintain, and incredibly durable. This means my litter gets changed more often and is less of a hassle than any other box I have had. My cats took to them with no issues as well. The company's customer service is top-notch. They have listened to customer feedback and have made improvements to the product over time, which is a testament to their commitment to customer satisfaction. They have helped me with some special requests I needed as well, with no issues or complaints. They were quick, efficient, and very friendly. Between their fantastic products and unmatched customer service, I couldn't be happier with my purchase/experience and would highly recommend BoxScoop to any cat owner.
Overall I give this a yes because what littler box is perfect? They are just gross overall and I think Boxscoop has enough pros for me to recommend. That said here are my pros and cons:
I thought it might be too small at first but my two cats have no issues using it. I visited friends who also had a top entry litterbox and it looked about the same size so it’s all good.
The scooping mechanism works well. I’ve used both clumping litter and Dr Elseys senior crystals (similar to pretty litter). That part really does take like 5 seconds.
The box is plastic but a very smooth coated plastic so waste kinda slides right off when I have to clean and replace litter. Which is a pleasure vs scraping and cleaning with paper towels that always end up unfolding and sprinkling wet soggy litter everywhere (IYKYK)
Which leads me to the cons:
Because it scoops/rakes/sifts the waste from the bottom up it means all the pee gets all surfaced to the top. This isn’t as much of an issue with clumping litter but with the crystal litter the pee absorbed crystals get all mixed in and are left in the top as they sift through the metal softer. Which has made me have to switch the litter a bit more often BUT it’s two cats using it so with one it could be just fine!
The big scoop is great- it has a little grabbers on the back so it clips on to the edge of the box. The metal scooper fits right in it- easy to dump the clumps. But to get it in position to dump you really gotta get handsy with the scoop- so I’m touching old pee and poop residue. Which is gross. That said I’m a cat owner so *shrug. Once it is filled with the scooped waste you then need to get handsy all over again and wiggle jiggle it off. So it’s not like 1,2,3, easy peasy. It’s easy but there’s some sacrifice. This def adds more time to the whole process.
You have to move the metal sifter to one of two positions to scoop. Then back to the other slot to close the box. It can be a little confusing. Once you get the hang of it, it’s ok but for cat sitters I’m def going to have to leave detailed directions. Sometimes I put it back and then struggle to get the lid on because it’s not lined up perfectly- it’s just sort of a “ugh c’mon already” thing.
The last critique is the one where I thought- hmmm maybe I don’t like this box. Man is it a MAJOR pain to clean when time to dump all the litter out. It’s round so I need to get some lawn and leaf bags so it can fit around the circumference and make it easier- but until then it’s just annoying to awkwardly lift this big old round thing and try to pour it into a garbage bag. My head is real close to the bathroom zone when lifting it up.
So- yeah if you’re looking for a box that will inspire you to clean more, I think you’ll like BoxScoop. Is it perfect? Sadly not, but like I said what is? The stink level has really been controlled in our house because you can’t really let things go with this box. And it IS easy- just not the super duper time saver due to the positioning of the scoop, getting the scoop off, putting the metal
Scoop back to the right position, putting the top on so it aligns- it’s all a little fiddly which takes time BUT IT IS still kinda better than the traditional way.
First the good news: my cats loved this. Now for the bad news: I hate it, so it's GONE. Is there anyone in the universe who sets up a kitty litter box without planning to ever pick it up again? I don't think so, so why doesn't this expensive litter box have some sort of handles on the sides, so it could be picked up to move and clean it? Also, the wide, crescent shaped scoop did a good job of removing soiled litter, but I was unable to empty it without spilling most of the soiled clumps on the floor. Finally, I live in a small condo and this thing is HUGE, which, again, is great for the cats, and if I had a laundry room or basement where I could keep the kitty litter, it would be fine, but for those of who live in tiny places without attached garages, this thing is just way too big. Lack of handles alone, though, would keep me from recommending it. Good idea, but needs a lot of modifications, IMHO.
I agree with Judi - but my cats don't want to use it, - which is.... good, because it is a disaster for me. One thing is, it is impossible to move (how could anyone miss such an important feature, when designing it?). Also, cleaning with the metal thing does NOT only last 6 seconds - and it requires a lot of muscle power, it is really, really difficult - and because of the weight of the litter, the damn metal thing moves, and the clumps fall out. If it wasn't so expensive to send, I would return it. I trusted the reviews and was stupid enough to buy two of the giant things. I will be throwing them out asap. What a waste of money AND plastic :-(