Convin

Convin.ai stands out as a dynamic company with a focus on AI-driven solutions that enhance business communication. Here are some key features: AI-Powered Analytics: Provides deep insights into customer behavior and preferences through advanced data analysis. Process Optimization: Automates routine tasks like call audits, boosting operational efficiency. Scalable Solutions: Offers scalable technology that can be easily integrated by businesses of any size. Enhanced Customer Interaction: Improves customer service and engagement through personalized communication strategies.

Convin.ai shines as an innovative company, spotlighting AI-driven tools that elevate corporate communication. Notable highlights include: AI-Driven Analytics: Unveils invaluable insights into customer actions and inclinations via cutting-edge data scrutiny. Streamlined Operations: Automates mundane duties such as call assessments, amplifying workflow efficiency. Adaptable Solutions: Delivers flexible technology seamlessly adaptable to businesses of all scales. Elevated Client Engagement: Elevates customer service and interaction with tailored communication tactics. All these features make it a must-have tool in the arsenal for all contact centers!

Convin is a conversation Intelligence Platform which helps to improve the overall business. It specifically helps sales team to increase conversation, support team to improve the customer experience and for collection companies it'll help to lend more and a better collection. It provides consolidated reports and analysis to the business heads to give them visibility across the floor of their customer conversation which ultimately helps into make better strategies.

Convin is an AI-powered Conversation Analysis software which can be used to analyze customer support interactions to identify areas for improvement and proactively address customer concerns. Teams can leverage Convin to gather user feedback from in-app conversations and identify feature requests or usability issues. Convin can be used to coach and improve the communication skills. Convin can automate tasks such as creating coaching sessions and freeing up sales managers' time.

Interface provided by Convin is easy to understand and implement. Being an Admin, I have the ability to get the follow up on my team's performance. I can view the number of sessions completed by an agent with respect to the total sessions assigned. Convin has made it easier for me to guide agents. With Lead Dashboard, I am able to look at the detailed analysis and attribute based reports. Convin offers several integrable features. With respect to issues or challenges, Convin team is consistently available to provide assistance. Convin is a very useful and vast product. One needs a thorough understanding of the product to be able to avail the full benefits of Convin. Convin support team was very helpful to make us understand the product which has eventually driven me to use Convin daily.

Much clear user interface. You could see the phenomenal difference in your sales process after Convin. Super smart dashboards help you to analyze and understand the sales conversations easily. AI insights give a clear idea to rethink and redesign the clear cut sales strategy more efficiently and productively.

Convin, an innovative AI software, has profoundly enhanced customer-centric operations. This powerful tool provides invaluable insights into crucial aspects of customer interactions, such as sentiment analysis, conversation metrics, intelligent recommendations, concise summaries, and visually appealing word clouds, among other valuable features. One of Convin's key strengths lies in its user-friendly interface, which streamlines the process of assigning coaching sessions to agents and tracking their performance effectively. Moreover, its highly configurable nature allows seamless adaptation to the specific needs of any organization, ensuring a tailored and efficient experience.

Imagine Convin.ai as a super-smart octopus in the vast ocean of customer conversations. 🐙 Each of its tentacles is a feature: one for recording calls, another for transcribing them into text, and yet another for analyzing all the chit-chat to find golden nuggets of customer insights. It’s like having an underwater spy who’s good at eavesdropping on all the fish in the sea. 🕵️‍♂️🐠 Now, this octopus isn’t just nosy; it’s also a bit of a control freak. It loves to monitor compliance and ensure everyone follows the ocean rules. And if any fish agents swim off course, it gives them a gentle tentacle nudge with automated coaching to get them back in line. 📏🐟 But wait, there’s more! This octopus is also a bit of a show-off, flaunting its machine-learning muscles to lift the heavyweights of data analysis, making sense of all the blub-blub-blub so the fish agents don’t have to. 💪🐡 And at the end of the day, when all the other sea creatures are tired from swimming around, our octopus friend is still going, using its conversation intelligence to turn every little bubble and squeak into valuable treasure maps that lead to happier customers and more clams… I mean, sales. 🗺️💰 So, in a nutshell, Convin.ai is like an eight-armed, all-seeing, customer-whispering, sales-boosting cephalopod of the contact center world! 🎉🐙

Why do we think the world needs one more software? While working on a new product line at a B2B SaaS company, I used to go on face to face meetings with sales people to understand our customers and requirements better. Soon realised that those conversations were extremely helpful for building the product, org & beyond. But we were missing out. Other people in the org were missing out on major ground realities as they didn't have access to the conversation. Also, after the conversation, we used to forget about most of it and what was communicated forward involved a lot of bias & personal perception. To solve this, I started recording those conversations on my phone (obviously with permission) & it helped the entire org including sales team to learn from it. This triggered a chain of thoughts - Why don't sales people record all their conversations with prospects? Why are organisations loosing out on the golden data? Isn't this the real voice of customers? Major reasons that came up were lack of realisation & inability to record & analyse conversations on scale. That's when I realised that orgs need a platform that makes it extremely easy for them to get value from these conversations. And hence, we built Convin.

How Convin can help you increase your sales? 1. Convin can process 100% of your Conversation using Artificial Intelligence. 2. Convin helps your sales representative to get consistently personalized feedback every day, week, and month. 3. Convin can audit 100% of your calls without human intervention.