I can not recommend this service to anyone. Good idea, but bad delivery. We waited around 2 months to set up the company, but that's ok. I can deal with it. A year passed, and we upgraded their service to an Agent with the Autopilot plan to file annual taxes - our corporation is a US holding company (doesn't perform operations) so we assumed everything would be straightforward. We filled out forms and submitted them, and everything looked ok in their tool. 3 months later, when we needed the confirmation of filing, their support told us the documents weren't filed because we submitted them after the deadline. They didn't bother to care informing us about it, and told us "we should have known". Why the hell would we need your compliance service if we had known?
I’ve been waiting for over 20 days to incorporate a company. Their support team doesn’t respond or provide an update, and there’s no way to reach someone on a call.
I choose Firstbase to support another startup, and they are making me regret my decision.
I'm 2 months in, waiting for an LLC. They advertise "10 business days" all across their site. LOL. They blame it on the state of CA. Zero proactive communication or updates on their part. Steer clear. Go Doola or other instead.
My experience with firstbase has been terrible. I've incorporated my business through them, and while they promise company formation within 2 to 7 business days for C-Corps... the company did actually incorporate within that time (checked on the Delaware website). However, it might be that they're so overloaded that on my user dashboard it still shows "pending" (It's been 20 business days and counting..). Support is very weak, only available through email, and takes ~3 business days to get a reply (not actual answers... "your certificate if incorporation might have been mailed to you, we do not have tracking".
I'm afraid I'll miss my 83b election window since the company has already been incorporated but I don't have any of the post incorporation docs to fill the information - they are also supposed to share this pre-filled form for me, but haven't.
Overall, I heard there are other solutions like Clerky or Stripe Atlas that have a better track record. I deeply regret having chosen FirstBase just because they look like another cool YC startup.
I've had a terrible experience. The app is slow, and I contently need to reenter information. They're more concerned with selling me add-ons than providing the original service I paid for. Overall, very disappointed and would not use them again.
It will be 2 months since we hired them, and we still can't get our company ready. The customer support is very bad, they told us weeks ago that they lost a piece of paper from Delaware, but we have been at it for months. Stay away from Firstbase, we thought they would be better, but no, I am very frustrated. Customer support just gives you generic answers. And to date there is still no solution
Extremely Disappointed - Overpriced Services and Non-Existent Support
Last year, we purchased a package for three companies from Firstbase to test their U.S. company formation services, considering reselling this service to our clients. We chose the smaller package at a good discount to evaluate its effectiveness.
However, this year, during the renewal and submission of tax documents, we were suddenly required to book an outrageously overpriced bookkeeping and advisory service. This was not part of our original agreement and makes no sense.
Promised services for tax filing were drastically reduced without any prior notification. Securing appointments through their ticket system can take up to 14 days, and the support provided is generic and unhelpful.
We are still waiting for a response from an Executive Service representative named Alec, who has been unresponsive for weeks. We've been waiting for almost two months for an acceptable resolution.
Additionally, the back office was not customized as promised during onboarding. We manage multiple clients and cannot share our access due to privacy concerns. Despite many promises, nothing was delivered.
Communication is extremely poor and unsatisfactory. There are definitely better providers available. It’s a shame, as it sounded promising, but we cannot in good conscience recommend this service to our clients based on our experience.
Prospective customers, beware. Our experience with Firstbase has been extremely disappointing and frustrating. We cannot recommend their services given the numerous issues and lack of support we've encountered.
