I'm 2 months in, waiting for an LLC. They advertise "10 business days" all across their site. LOL. They blame it on the state of CA. Zero proactive communication or updates on their part. Steer clear. Go Doola or other instead.
Extremely Disappointed - Overpriced Services and Non-Existent Support
Last year, we purchased a package for three companies from Firstbase to test their U.S. company formation services, considering reselling this service to our clients. We chose the smaller package at a good discount to evaluate its effectiveness.
However, this year, during the renewal and submission of tax documents, we were suddenly required to book an outrageously overpriced bookkeeping and advisory service. This was not part of our original agreement and makes no sense.
Promised services for tax filing were drastically reduced without any prior notification. Securing appointments through their ticket system can take up to 14 days, and the support provided is generic and unhelpful.
We are still waiting for a response from an Executive Service representative named Alec, who has been unresponsive for weeks. We've been waiting for almost two months for an acceptable resolution.
Additionally, the back office was not customized as promised during onboarding. We manage multiple clients and cannot share our access due to privacy concerns. Despite many promises, nothing was delivered.
Communication is extremely poor and unsatisfactory. There are definitely better providers available. It’s a shame, as it sounded promising, but we cannot in good conscience recommend this service to our clients based on our experience.
Prospective customers, beware. Our experience with Firstbase has been extremely disappointing and frustrating. We cannot recommend their services given the numerous issues and lack of support we've encountered.
I've had a terrible experience. The app is slow, and I contently need to reenter information. They're more concerned with selling me add-ons than providing the original service I paid for. Overall, very disappointed and would not use them again.
The zero support they offer, taking weeks or longer to respond to inquiries, makes me wonder if this is a scam. I'm already using it, but regretting my choice.
I’ve been waiting for over 20 days to incorporate a company. Their support team doesn’t respond or provide an update, and there’s no way to reach someone on a call.
I choose Firstbase to support another startup, and they are making me regret my decision.
