Terrible customer service. I needed to cancel my order due to issues I may have with the treatment and medication I currently take. I cancelled within 10 minutes and after 5 emails and several submissions on their contact page, I still haven't received a response.
They're quick enough to take your money, but make it nigh on impossible to cancel or get a refund. There's no phone number, no live chat options. It's done on purpose so they can ship the product out and then deny you a refund under the banner of it being "prescription based" and therefore impossible to sell on after they've shipped the item. You can't even change your card details or close your account without emailing them. What company does that in the 21st century? It's set up that way to scam you.
Stay well clear. Go to a more reputable source that actually values customer service.
Ineffective. Expensive. And very difficult to cancel, even if your credit card expires. Do not recommend. Products dont work, customer service is a joke. So are the online "doctors" who are probably students
Avoid HIM's anti-aging cream at all costs! I was lured in by the promises, but this nightmare in a jar left me with red, peeling skin. The product smells like chemicals and feels like acid. Customer service? Forget about it – they don't care once they have your money. Save your face and your wallet, and steer clear of this disaster. This isn't skincare; it's skin destruction.
Was curious. Tried and then cancelled or tried too.
Customer support complete trash. Will lock you in, make it hard to cancel, limit your controls and generally be obtuse. Billed me a month late after I thought sub was cancelled. No email. Couldn't cancel order. Pinged support. Quoted T&C at me about cancelling early.
Ive sold SaaS and I would never treat my customers like this.
Total scam they suggested I do not use the product I purchased. However, the doctor's advice not to use the product came "AFTER" I had already placed the order. No refund offer and no alternatives; essentially a scam. They're filth...
Customer "support" is absolute trash. They pushed back my current order without my knowledge and now I'm going to have to go an extra week without the product that they would gladly charge me for. Scam company, scam customer service. Use happy head or keeps instead. Cheaper and their customer service is actually worth a damn.
