The worst part about this company is that you can only PAUSE products from their portal, not completely cancel them. Even when you do cancel them over the phone, there is the chance that the person you're talking to over the phone chooses not to cancel your product, which you don't realize until the next billing cycle. By then, it's too late. They've caught you in their scam of "Well, we see you called in but we don't have record of your cancellation. We can't refund you since the product has already been sent to you..." Trash. Don't use. Just get a normal prescription through your PCP.