Waggle Pet Monitor

I have not used the monitor except for a few short trials. However, I could not charge it after no use for a few months and called support and they were superb. When they could not talk me through a fix, they said to return the item for a new replacement and started my annual subscription at the date of the problem. The support person was professional, pleasant and helpful. Their warranty was honored without hassle. Best company I have worked with regarding this sort of issue.

While once the product is connected, it does a decent job but the process to connect (or reconnect is tedious). Honestly, it would be better if one could "refresh" on demand for a more immediate reading, but that doesn't work (at least) on our device. Also, we go to more remote areas and while the device is supposed to work on cellular networks, I often have no reading available. I am now on my third monitor. Number two was purchased in 2023 and was already deemed not working so it was frustrating. However, customer service fixed me up with a replacement and while it also took awhile to connect to my subscription, it did eventually work and I am appreciative of that.

I love this product. It gives me peace of mind when I leave my dog in the camper while I'm working. I had a monitor stop working one time, and they sent me a new one right away for free. I was also charged for the recurring subscription once because I forgot to cancel, and when I called them they just canceled it right away and refunded my money. The customer service is great and it works very well. Has been a super accurate monitor.

We purchased our Waggle for a summer 2023 trip and we haven't looked back. This device is everything we were looking for and more. The unit allowed us to be away from our RV for hours knowing that all we needed to do was check in via the mobile AP or simply set up alerts. We love it so much we purchased another unit for our daughter's RV.

Our Waggle would not connect to the app. We reset the Waggle multiple times and reinstalled the app. When that all failed, we contacted Waggle support. The first call we received couldn’t resolve our issue so they escalated our case. Within 24 hours, our Waggle service was remotely restored and we received an email saying the issue was resolved. We were very impressed with the prompt and thorough service we received.

We bought this product to help us be at ease leaving our two dogs in our van while we climb, hike, go out to eat or visit towns, especially in warm weather. We had always left them at home or didn't travel in warmer weather together. Found this product and it was a game changer. I practiced using it in my car first so I knew what to expect before using on a trip. There was a learning curve with the unit. It has to be fully charged before it can work, 7+ hrs. And the unit really likes to be plugged in. Yes it does still send me a reminder text/email when it is not plugged in but it really needs the full charge first and works better plugged in. If cell is spotty the unit has issues sending alerts. We have it plugged in but have not mounted it in the van to date as certain areas we travel have limited cell and the unit gets blocked at weird spots in the van. I always check to make sure I get a number and make adjustments to were it sits if not before we leave. We do have a 12V AC unit and can hear it from the outside but seeing the number makes us more relaxed. The AC unit is very quiet so it is deceiving some times from a distance. We have had a few issues with the unit. First the unit does not work in Canada. Which was kind of disappointing bc we were there over 2 weeks and the main reason we bought the unit. We understood bc we did have to get an international Verizon plan for our phones but disappointed there isn't an option for the Waggle. And didn't figure that out until we were there. The second issues was the unit wasn't resetting and we had to contact help to get it reset. It has now reset but it did take a few days to get it back up and running. There are helpful links on the app and it is fairly friendly to use. Play with the app first before traveling. When not using reset your notifications so you don't receive all the time. I highly recommend this unit. Can't wait for our next road trip. Our unit seems to do best if we keep it plugged in and charged when not traveling. Otherwise we are constantly resetting it when we need it and that can take a few hours/service. I just have to remember to bring it in to the house and not leave in the van when not traveling. Customer service has great when I have an issue.

We are so happy with our Waggle Monitor. We use it in our camper and we have peace of mind that we get alerts when the temperature is too high or low. We use t his from Sprint to Fall, so we're so glad they offer a 6 month subscription. Thank you Waggle!

We have been using the original Waggle Lite and upgraded to the new Waggle Lite that had additional functions, including an on/off button and emp display. We LOVED our original but these options make it even better!! Can't recommend it more highly knowing our kities are safe means the world to me, and I can be away from the RV not having to worry. Works perfectly, never an issue. If you're on the fence - buy it!!

Only lasted a little over a year, before it stopped working. Had to buy another one. Really should last longer. They don't answer their phone for customer service, but they did respond via email. When the product works, it works well! It is comfort knowing the temperature is under control.