I have not used the monitor except for a few short trials. However, I could not charge it after no use for a few months and called support and they were superb. When they could not talk me through a fix, they said to return the item for a new replacement and started my annual subscription at the date of the problem. The support person was professional, pleasant and helpful. Their warranty was honored without hassle. Best company I have worked with regarding this sort of issue.
