How do you analyze customer pain points?
Deluar Hosain
32 replies
Replies
Mathis Vella@mathis_vella
Did you think about having a chat with them?
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@mathis_vella I agree with Mathis!! Customer interviews are so important and the best source of getting feedback
Launching soon!
Get them on a call and ask them tirelessly
What about you all? Are there any unique strategies or tools you swear by? Let's swap insights and elevate our understanding of user needs together!
@awaisrasool I don't use any tool, if have any experience then eager to learn more about the process.
Talking to them and do the data analyze thing
Asking then in anyway possible explaining the better results they going to achieve by leaving us some feedback
I typically start by gathering feedback through surveys and direct customer interviews, Deluar. Then, I analyze the data to identify recurring themes that point to their challenges and needs.
I dive deep into customer feedback across various channels and look for patterns in their experiences to identify pain points. Then, I prioritize these issues based on their impact and frequency to ensure we address the most critical ones first.
Surveys. Blatantly ask them.
"what is pains or struggles have you experienced with...this problem, other solutions, etc."
"what do you think would help you solve it"
"have your tried this? did it work?"
"have you tried other products/competitors? what was the result? what did you like or not like?"
- Surveys
- social media comments
- review sites (Capterra, G2, Get app)
@kyle_young3 How do you run a survey?
@mdeluar7 Email survey, website surveys, and social media surveys. You can possibly run an SMS survey as well, but there are a couple rules and regulations surrounding SMS that you need to be aware of. The more personalized the message & strength of relationship = higher chance of survey completion.
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@sandra_addison which social media and review sites you trust most?
Review customer support tickets and inquiries. Identify common issues and challenges that customers are facing.
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@sharon_owens which tools you have used for this?
Develop an action plan to address and alleviate these pain points. Regularly revisit and update your strategy based on ongoing feedback.