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AnnaHo

How do you approach pricing changes for your SaaS product without losing customers?

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Adjusting pricing for a SaaS product can be tricky, as it may risk alienating existing users. How do you handle price changes while keeping your customers happy? Do you grandfather in existing users, offer discounts, or communicate changes well in advance?

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AnnaHo
We grandfather existing users into their current plans and communicate any pricing changes months in advance. This gives users time to adjust, and we offer discounts or added value for those switching to new plans.
An
1. Provide a transition period 2. The ability of the new package is used as a value-added service I feel that the solution to this problem should be similar
Timothy Bramlett
The best way to approach it is to grandfather in the existing subscriptions.