Subscribe
Sign in
  1. Discussions
  2. How do you handle customer onboarding for a SaaS product...

How do you handle customer onboarding for a SaaS product that has a steep learning curve?

Ashit Vora
2 replies
Our product has a steep learning curve. How do you structure the onboarding process to make it easier for users?

Replies

Samuel Parker
I'd suggest: 1) Creating a robust knowledge base with detailed how-to articles and FAQs. 2) Offering live webinars or 1-on-1 onboarding sessions for high-touch support. 3) Developing an in-app guided tour or interactive tutorial to walk users through key workflows step-by-step. 4) Sending drip onboarding emails to gradually introduce features and best practices over time. Hope this gives you some ideas to tackle that learning curve! 💡
Share
Launching soon!
1. Take another look at the user experience--is there anything that could be simplified? 2. If the UX can't be simplified, consider live onboarding sessions and/or step-by-step video tutorials Hope this helps! 🙏
Share