Refunding your customers – Yes or No?
Business Marketing with Nika
7 replies
Do you have any terms and conditions when it comes to refunding your customers?
E.g. limited time for a full refund or you refund % from the purchase.
Share your thoughts and approaches.
Replies
Dan O'Malley@dan_o_malley
Launching soon!
It's important to have terms and conditions so customers know things like the refund policy. The amount of refund depends on the type of service or product, as you mentioned in your reply to Michael.
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@dan_o_malley Yep, but unfortunately people do not pay attention to that even during on onboarding process. When you are at the beginning, refund policies are more benevolent because you try to have credibility and sustain a small amount existing customers. When you are bigger, your position changes.
Real Mock Interviews
We offer 100% refund no questions asked
As a new brand, the goal is to add credibility and trustworthiness so I think it makes sense
Haven't had any issues with it so far
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@michael_pell Makes sense but at a certain point, there will be people who possibly want to "benefit" from that. I think it strongly depends on the type of service/product.
It is good to refund your customer so you can continue to be a better marketing and a best friend
Our refund policy allows customers to get a full refund within 30 days of purchase. After 30 days, we offer partial refunds, with the percentage decreasing over time.
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@chatbot_world at the beginning (eg. 31 day)... what is the %-entage?