What tool do you use to track customer behavior analytics in your SaaS app?

Ashit Vora
14 replies
I want more insights into how customers are using our product. What tools have you used to track customer behavior and inform product decisions?

Replies

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Tracking customer behavior analytics is crucial for understanding how users interact with your SaaS app. Tools like Google Analytics, Mixpanel, and Hotjar offer insights into user actions, preferences, and engagement levels, helping you optimize the app experience. For businesses looking to set up in Dubai, Dubai Silicon Oasis company formation provides a tech-friendly environment, making it easier to access advanced tools and resources. Setting up your company here ensures you can focus on growth while benefiting from a thriving tech ecosystem.
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anhphong
Launching soon!
I'm using umami to tracking customers in my Saas products.
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AppManager by CompanyDNA AI
AppManager by CompanyDNA AI
We used Segment and Amplitude and they were great so far!
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Ashit Vora
@johnberg interesting. Never tried these. Will explore more.
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Aniket Singh
Microsoft Clarity
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Ashit Vora
@aniketsingh98571 do you use AI feature of Clarity to get summary?
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Aniket Singh
@ashitvora haven't tried yet, but its normal stats also solves most of the tracking issues.
Benjamin Thomas Clark
Mixpanel has been super valuable for tracking in-app user behavior and engagement for our SaaS. It's easy to set up and the insights on user flows, retention, and key actions help us constantly improve the UX. Amplitude is also great if you need more advanced user analytics. Picking the right tool is key!
Rahul Parmar
To track customer behavior analytics in a SaaS app, I use tools like Google Analytics, Mixpanel, or Hotjar, which provide detailed insights into user interactions and help optimize the user experience.
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Pappu Bind
I have had great results using Amplitude for tracking customer behavior. It's intuitive and gives me deep analytics on how people navigate through the product.
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Sierra Tate
Mixpanel is what I use to keep track of user interactions. I can learn a lot about user pathways and engagement trends from it.
India Lane
I use Hotjar for heatmaps and recordings. It's a simple way to see how users navigate my app.
Rana Zia
I like FullStory for replaying user sessions its super helpful for understanding behavior.
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Blake Harper
Google Analytics is my go-to, It's free and works well for overall traffic and behavior tracking.