What tools have helped you improve user retention for your SaaS app?

Question

Retention is a challenge for us, and I'm looking for tools to help improve engagement. What's worked best for you?

Daniel Zaitzow · Accepted Answer

Looking at tools like Arcade / Supademo for the user journey. - also analytics tools to see where they're churning / why things aren't sticky enough - like @ivarsmas said - posthog / hotjar / mixpanel etc.

Alexander Galitsky · Answer

making 'cancel subscription' impossible was a game changer for me

Yolanda C. Schneider · Answer

I use Segment to gather customer data and Autopilot for mapping out journeys.

Emily Wheeler · Answer

ChurnZero and Retently have really helped me track users at risk of churning at risk of churning. I can set up automated workflows to re-engage them before they leave.

Answer

Posthog and Hotjar have been game-changers for us in understanding user behavior and improving retention. The session replay and heatmap features let us see exactly where users are getting stuck or churning. We also love the Intercom chat for proactively engaging users who seem to be struggling based on the Posthog data. Highly recommend trying out a combo of behavior analytics and targeted communication tools to really move the needle on retention!

Felix Sattler · Answer

One tool that we have seen significantly improve user retention is integrating a chatbot. We saw in several SaaS use cases, that it has helped keep users engaged and happy by delivering instant answers 24/7, reducing frustration from delays. It also acts as a bridge to the support team, making it easy for users to escalate issues when needed. Chatbots create a smoother user experience overall, which keeps users coming back and feeling supported throughout their journey with the app. Right now, we are offering our solution for testing, so if you’re interested in building a support bot and integrating it in your app for testing purposes, feel free to try it out: https://app.easybits.tech/signup

Answer

I've seen great results with automated email campaigns that target users at key moments during their journey. Timely reminders and personalized content really help keep them engaged.

Kan Singh · Answer

Mixpanel has been great for helping user behavior and identifying where people drop off.

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For me, offering incentives like discounts or exclusive features has worked wonders. It makes users feel valued and more likely to stay.

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I integrated a loyalty program in our platform that rewards users for staying engaged. As they keep using the app, they earn more benefits. It has definitely improved retention for us, as users feel motivated to continue using the product when they see the rewards stacking up.

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Using Mailchimp for email campaigns and Pendo for in-app messaging really helped me improve user retention. Sending personalized messages at the right time made a noticeable difference.

Mike Ivars · Answer

Tools for improve onboarding, tools for see the recorded session of the users in the product like Posthog, Hotjar, Fullstory, Clarity, product analytics tools like June.so, Mixpanel, Amplitude, or tools for get feedback like Canny, for chat like Crips, Intercom, Froged, etc..

Answer

Personalizing onboarding with tools like Userlane has had a big impact on my retention. It’s helped make the app feel more tailored to users, so they stick around longer. @ashitvora

Sergey Koshevoy · Answer

Onboarding flow

What tools have helped you improve user retention for your SaaS app?

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